Some of our busier charge locations will have overstay charges. You can access this information by clicking on the relevant charge station in the evyve app.
Evyve reserves a pre-authorisation fee and temporary hold of £45 when paying via contactless to ensure enough money is available to pay for our service.
Evyve does not take this fee, and generally, this is refunded and returned to the customer at the end of the transaction.
On occasion, this can take longer to process, depending on the bank processing, and we advise contacting your bank provider if there is a delay of greater than 3 working days.
The most convenient way to get a VAT receipt is to pay using the evyve app. Alternatively, you can submit VAT receipt requests via our Contact Us section of the website, and our team will respond to you soon.
First things first, no need to panic and please do not use force to remove the charger from the vehicle, as this can cause damage to the charger and your vehicle. Ensure your vehicle is unlocked and the charging port on your vehicle is unlocked. Certain vehicles have mechanisms requiring you to unlock your vehicle more than once. If this fails, then call our 24/7 customer support line and our team will troubleshoot and attempt to release the cable from the charger side.
